
Service
Since its establishment, Guizhou New Hochland Equipment Co., Ltd. has always adhered to customer-centric and is committed to providing customers with a full range of excellent service support. We know that high-quality service is the foundation of an enterprise and the key to winning customer trust and support. Therefore, we continue to improve the service system, improve service quality, and strive to provide customers with a satisfactory service experience.
Pre-sales service
(1) Product consulting: We have a professional sales team to provide customers with comprehensive product consulting services. Whether you have questions about the technical parameters, performance characteristics or application areas of the product, we will patiently answer your questions to ensure that you buy products that suit your needs.
(2) Scheme design: We provide personalized scheme design services, and tailor a reasonable equipment configuration scheme according to the actual needs of customers. We have extensive industry experience and technical strength to ensure the feasibility and efficiency of the solution.
(3) On-site inspection: If necessary, we can arrange customers to visit the company or production site so that customers can understand our products and production capacity more intuitively.
Service in Sale
(1) Contract signing: We follow the principles of fairness, impartiality and transparency, sign detailed purchase and sale contracts with customers, clarify the rights and obligations of both parties, and ensure the smooth progress of the transaction.
(2) Delivery guarantee: We strictly follow the contract delivery date for production and delivery to ensure that customers can receive the required equipment on time. In case of special circumstances, we will communicate with customers in a timely manner and do our best to meet their needs.
(3) Transportation arrangement: We have established long-term cooperative relations with many logistics companies to provide customers with safe and fast transportation services. We will choose the appropriate transportation method and route according to the actual needs of customers and product characteristics to ensure that the equipment is not damaged during transportation.
After-sales service
(1) Installation and commissioning: We provide professional installation and commissioning services to ensure that the equipment can operate normally at the customer site. Our technicians will guide customers on-site to install and debug equipment, and test and verify the performance of equipment.
(2) Technical training: We provide customers with comprehensive technical training services to ensure that customers can master the use and maintenance skills of equipment. We will formulate targeted training programs according to the actual needs of customers, and arrange experienced technicians for on-site teaching.
(3) Maintenance: We provide equipment maintenance services to ensure that the equipment can maintain good performance and stability during long-term use. We have a professional maintenance team and a complete parts library, which can respond to customers' maintenance needs in a timely manner and provide customers with high-quality maintenance services.
(4) Remote support: We also provide remote technical support services, providing customers with technical support and troubleshooting services through remote methods such as telephone or Internet. No matter where our customers are located, we can respond to their needs in a timely manner and provide them with effective solutions.